ACCOMMODATION TERMS & CONDITIONS

The booking is not guaranteed until a deposit has been received and a booking confirmation letter has been issued. We are unable to guarantee any particular unit but will try to accommodate any special requests where possible.

Please read these conditions carefully. The registered Guest (“The Guest”) acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the apartment or complex and/or using the facilities in the complex at the invitation of or with the authority of the Guest.

CONDITIONS OF BOOKING & OCCUPANCY

  1. Charges must be paid by Visa or MasterCard credit card, cash or direct bank transfer before occupancy commences.
  2. Occupancy starts and finishes on the dates shown on the receipt.
  3. The Guest will be liable for payment of any charges incurred by any Guest together with all replacements and necessary costs for any damage or loss to the apartment and its contents or the Body Corporate property caused by any Guest.
  4. The apartment must not be used for any unlawful purpose.
  5. Guests must only park cars in the designated areas.
  6. Only the number of people shown on the receipt may stay in the apartment overnight.
  7. No animals or pets are to be brought onto the complex without Body Corporate approval.
  8. Neither the Body Corporate, the Manager nor the apartment owner is liable for any damage or loss of property which a Guest may sustain while on the complex including vehicles.
  9. The Body Corporate by-laws, rules and regulations of the complex and any reasonable direction of the Manager must be complied with. The apartment must be vacated if after receiving a verbal or written warning for breach of these terms and conditions.
  10. There is no refund for early departure.
  11. The Manager may inspect the apartment at any time with reasonable notice and at any time without notice if the Manager is of the opinion that there has been a breach of these conditions.
  12. The Manager and the apartment owner are not responsible for any mis-description of the apartment.
  13. In the event of the Guest desiring to cancel a reservation a minimum of 28 days’ notice is required for all peak period bookings (school holidays and special events) and a minimum of 14 days’ notice all other times. A cancellation fee of 100% will apply after this time (unless cancelled dates are re-booked to equal accommodation value). An administration fee of $85.00 applies to all approved refundable reservations.
  14. The Guest authorizes the manager to charge any credit card for any loss, damage or monetary contribution for which any Guest is liable under this document or otherwise.
  15.  If the occupancy ends or is terminated, the Guest must immediately vacate the apartment. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests’ property.

GENERAL CANCELLATION POLICY LOW SEASON

If a reservation is cancelled 0 – 14 days before arrival 100% of the accommodation tariff shall be forfeited. If a reservation is cancelled 15 or more days prior to arrival date the reservation may be transferred to a later time without penalty.

HIGH SEASON/SPECIAL EVENTS

If a reservation is cancelled 0 – 28 days before arrival 100% of the accommodation tariff shall be forfeited. If a reservation is cancelled 28 or more days prior to arrival the reservation may be transferred to a later time without penalty or monies refunded. An administration fee of $45.00 – $85.00 may be charged for all reservation amendments.

COVID-19 CANCELLATION POLICY

In the event you are unable to travel due to state border closures or lockdowns based on Government health directives we guarantee your reservation is transferrable for up to 2 years. Applicable seasonal tariffs apply to revised travel dates (pending availability).