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Conditions of Booking.

 

The tariff is subject to change without prior notice. If you make a booking, and  the tariff is increased before your stay, the tariff you have been quoted will be honoured so long as you have paid the requested deposit.

Any booking is not confirmed until a deposit has been received by Sunset Cove Resort and a booking confirmation has been issued.
A minimum deposit of $250 is required for all low season bookings and $300 for mid and high season bookings, Easter, special events weekends and school holiday periods, with a further 20% of the total tariff due and payable for all mid and high season bookings 28 days prior to arrival.

If you are staying for 7 nights or longer and would prefer your next stay at Sunset Cove Resort to be in a particular apartment or townhouse, we will happily note your request and where possible will allocate that unit to you.  However, we are unable to absolutely guarantee any particular unit allocation on check in particularly in peak periods.  Short stays are allocated on an availability basis but we will note requests for special occasions i.e. anniversary, birthday etc..

Occupancy 
Maximum occupancy provided in the tariff is 6 guests in a 3 bedroom unit and 4 guests in a 2 bedroom unit. One additional person is permitted in a townhouse.   An additional surcharge of $35 per night will apply (minimum 2 night charges will apply in low season and 3 nights in all other seasons).  Infants under 12 months only are free but cot hire charges will apply and can be booked direct with the resort. 

Additional Charges 

Guests whose name the reservation is held in  will be requested to supply their credit card details on check-in to cover any loss or damage as listed below.  If a credit card is unavailable a refundable (on checkout) $100 cash bond will be requested.

It is a requirement of this resort that on check out all rubbish including general waste and recycling must be removed and placed in the outdoor bins provided and dishes left clean and any excessive mess also removed.. Failure to do so will result in a minimum $50 cleaning surcharge. Any breakages need to be reported to the onsite manager at check-out and paid for on departure.  Items found missing or broken and any damage to the apartment will be charged for. on the guests credit card which will be recorded on arrival. 

Check In & Out
Check in is after  2pm  and check out is 10.00am. We are unable to guarantee your apartment will be ready for occupancy before 2pm particularly in peak holiday periods.  If early check in is required  please inform us on booking and be advised that an additional fee may be payable. 

Check out is strictly 10.00am unless late check out arrangements have been made prior to your departure.  A late check out is subject to availability and a fee may be payable. 

 

Cancellation Policy

Peak and Mid Seasons
(Including  Easter, Long weekends, school holidays, special event weekends)

If the booking is cancelled less than 28 days prior to arrival there will be no refund of deposit.
If the booking is cancelled 28 days or more prior to the planned date of arrival there will only be a refund if the premises are re-let for the total period and value of the original booking.  An administration fee of $100 will be deducted from the deposit before the remainder is refunded.

Low Season

If the booking is cancelled 14 days or more prior to the planned date of arrival the deposit will be refunded  after an admiinstration fee of $100 is deducted.

If the booking is cancelled less than 14 days prior to the planned arrival date, there will be no refund unless and until the premises are re-let for the total period and value of the original booking.  An administration fee of $100 will be deducted from the deposit held before the remainder is refunded.

Change of Dates - With adequate notice we will transfer your booking time to an alternative date (once only).  High and Mid season bookings may only be transferred into another mid or high season period
The cancellation administration fee covers the cost of processing the initial booking and subsequent cancellation, including credit card transaction fees, receipting and meeting all bank charges.

 

 

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